Skip to Content
Cancelling a Protection Plan
If you are a current contract holder you can review the information below to learn more about cancelling an existing contract, including how the refund process works.

Our Cancellations include:

Automotive and RV Service Contract Cancellations

To cancel your coverage, click on the appropriate cancellation form link below, print the form, fill out the requested information including signature and return the form to the dealership at which the service contract was purchased (referred to as the issuing dealer).

 

Cancellation requests are typically processed within 5 days of receipt. Any cancellation received prior to the last business day of the month is cancelled within that same month. In the states of Florida and Washington, cancellations must be received four days prior to last day of the month to be cancelled within the same month.

 

When requesting a cancellation of your contract, we recommend returning to the dealership at which you purchased your service contract. However, there are some instances where Protective Asset Protection will process a cancellation directly:

  • The issuing dealership is out of business – the contract holder or lienholder can process the cancellation directly with Protective.
  • The issuing dealer resides in Florida or Washington – the contract holder can process the cancellation directly with Protective.

Documentation requirements in addition to a completed cancellation form include the following:

  • Customer Request: Customer signature required.
  • Loan Paid in Full: Copy of paid-in-full letter from lienholder (if loan paid in full).
  • Vehicle Sold: Customer signature and Bill of Sale required (if cancellation request is more than 90 days from current date).
  • Trade In: Customer signature and trade-in documents (if cancellation request is more than 90 days from current date).
  • Total Loss: Copy of insurance company total loss letter (if cancellation request is due to a total loss).

Auto and RV Service Contract Cancellation Forms

Download the appropriate cancellation form for your respective auto or RV contract (refer to your contract to see which contract you have.) You must have the free Adobe Acrobat PDF ReaderOpens in a new tabOpens in a new tab to download the form.

Service Contracts Cancellation FormOpens in a new tabOpens in a new tab

Service Contracts Cancellation (Spanish)
Opens in a new tabOpens in a new tab

AUL Service Contract Cancellation Form

AUL Service Contract Cancellation Form (Spanish)

Submit all forms and necessary documents by EMAIL or fax: 800-574-5116 or you can mail forms to Protective, ATTN: Contract Services P.O. Box 830633, Birmingham, AL 35283-0633.

Auto and RV Service Contract Cancellation Refunds

Cancelled service contracts may be eligible for a refund. Refer to your contract for complete details on how a cancellation refund is calculated. If you have financed your service contract, any applicable refund will be sent to the lender unless your loan has been paid in full. Typically, after a cancellation has been processed, refunds and/or statements are mailed to the dealership within six to eight weeks, with the following exceptions:

  • Refunds for Auto/RV contracts funded by a lender take 6 to 8 weeks from date cancelled.
  • Contract refunds for out-of-business dealerships take 10 to 14 business days from date cancelled.
  • Florida and Washington State contract refunds take 7 to 10 business days from date cancelled.
  • Refunds for contracts paid using Service Payment Plan (SPP) take 4 to 6 weeks from date cancelled.
  • AAA contract refunds take 3 to 5 business days for paid-in-full contracts. AAA contracts financed by a lender can take up to 14 business days. Please contact Protective if inquiring about contracts not paid in full.
  • Prizm contract refunds take 7 to 10 days from date cancelled.
  • Once the cancellation paperwork is received and processed by Protective, a refund is sent to the issuing dealership during the following month for further processing. If you have any further questions on refunds, please contact us at 800-323-5771.
Credit Life and Disability Cancellation
To cancel your credit life and/or disability insurance, please contact the issuing dealer or call us at 800-323-5771.
GAP Policy Cancellation

To cancel your GAP coverage, click on the cancellation link below, print the form, fill out the requested information including signature and return the form to the issuing dealer or program administrator listed on the contract for refund processing. You must have the free Adobe Acrobat PDF Reader to download the form.


Cancellation Form


Cancellation Form (Spanish)


Submit all forms and necessary documents by EMAIL or fax: 800-574-5116 or you can mail forms to Protective, ATTN: Contract Services P.O. Box 830633 Birmingham, AL 35283-0633.

If you have other questions about your GAP policy review our GAP Frequently Asked Questions

Marine and Powersports Contract Cancellations

To cancel your Marine or Powersports coverage, simply click on the appropriate cancellation form below, print the form, fill out the requested information including signature and return the form to the issuing dealer or program administrator listed on the contract for refund processing. You must have the free Adobe Acrobat PDF Reader to download the form.


Marine Cancellation Form


Powersports Cancellation Form

 

Submit all forms and necessary documents by EMAIL or fax: 800-574-5116 or you can mail forms to Protective, ATTN: Contract Services P.O. Box 830634, Birmingham, AL 35283-0634.

 

Refer to your contract for information about cancelling your coverage.