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Protective Training Team

Karla KramerKarla Kramer – Sales Training Director

 Karla is a leader with developing and facilitating workshops and on-line learning for Corporations and Universities. She has been in the business since 1982.


Auto Trainers

Dave CottisDave CottisRegional Manager

Dave Cottis has 20 years of experience in the Automotive industry. He has 10+ years of retail experience holding positions from Sales Associate up to Sales Manager and is an expert in the sales and management process of Dealer operations. Dave has spent the last 10 years in the Insurance and training side of the business and has trained finance managers all the way up to general managers on process and operations. He is our Protective regional sales manager covering the entire southeast of the United States up to the Washington DC market.


Kahli Faivre

Kahli FaivreRegional Manager

Kahli has been in the automotive retail business for over 40 years. She started with USWC in 2002 as a territory manager and national trainer.


Matthew Lopez

Matthew LopezRegional Manager

Matthew joined Protective in 2013 as Regional Manager and supports the marketplace in California, Arizona, and Hawaii.



Morgan West

Morgan WestRegional Manager

Morgan has 16 years of experience in the automotive industry. He joined Protective in 2018



Chris NormanChris Norman – District Sales Manager

Chris got into the retail auto industry immediately after graduating college; he spent the next 10 years in dealership finance departments. He joined Protective in 2016 and currently supports the Chicago region.


Specialty Trainer

Stephen FalesPaul Sheldon Regional Vice President

Paul joined Protective in 2013 and serves as the Western Regional Manager for Specialty Products (RV, Marine, and Powersports). He has been training dealership personnel in F&I, Sales and Customer Service since 1992.

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