For further questions, or if you would like to discuss on-site training options, please contact us today at APDtraining@protective.com.
F&I Essentials Sales Skills – Hone Your Skills for Ultimate Success
A 3.5 day training course!
Whether you're a seasoned F&I professional or new to the role, F&I Essentials Sales Skills is designed to sharpen your core competencies, reinforce the “why” behind each step of the process, and elevate your ability to close deals with confidence and credibility.
This course dives deep into the Anatomy of a Close, revisits proven techniques, and introduces fresh concepts like the Choice of Choosing—giving you new tools to influence outcomes and drive performance.
NOW using AI role-play simulations to refine your approach and consistently move customers toward a yes.
Increase your ability to react appropriately
-Be Prepared for a “No” and turn objections into opportunities
-Be knowledgeable and be able to respond to questions efficiently
-Quick thinking/problem-solving skills
-Emotional intelligence – staying calm, cool and collected instead of defensive
Protective Agent Certification (PAC)
How to Sell Protective is now 2 days. The class is focused specifically on product, key protective managers, and all our participation programs including the Protective Dealer Owned Warranty Company.
Protective Asset Protection delivers proven training programs designed to empower our agents to develop, retain and win new business. Our courses provide real-world tools, techniques, and tactics you need to excel. Our Protective Agent Certification (PAC) class provides a comprehensive, end-to end solution with all the knowledge and tools needed to successfully represent Protective in the marketplace. Taught by experienced Protective team members, this 2-day workshop will review all the Protective product offerings, technology options, program structures and business processes you will need to quickly build your book of Protective business.
Virtual Training – Introduction to F&I
Professional F&I Online
Introducing Professional F&I Online, a new virtual, self-paced course offered through our online Training Institute. Professional F&I Online delivers a strong foundation in F&I sales fundamentals for both new and experienced professionals. The course covers proven techniques, practical strategies and industry best practices to help you confidently navigate customer conversations and drive results.
Integrated ProAI roleplay simulations allow you to practice real world F&I scenarios in a safe, interactive environment, helping you sharpen communication, objection handling, and consultative selling skills at your own pace.
Professional F&I Online is an excellent follow-up to our Virtual Training – Introduction to F&I fundamentals. It’s offered at no additional cost to our in-person F&I Essentials Sales Skills attendees.
Whether you’re new to F&I or looking to refine your skills, this course provides a convenient and effective way to strengthen your foundation and prepare for continued growth.
Webinar Series – Lunch and Learn
Join us on the 2nd Friday of each month for the Dynamic Finance Manager series: utilizing open-ended questions to increase profits, moving the mindset from pitching to educating and a refreshed look at closing techniques for ancillary products. Lunch and learn sessions will be at 1pm EST and under 30 minutes long.
Unable to join the live session? Like what you heard and want to share it? Recordings will be available on the Training Institute platform after the initial session.